This is to say how much we appreciate the excellent representation you have given us over the years. You have a special talent for keeping matters in perspective, keeping the goal in focus, and charting the most direct course to the solution. You consistently achieve results equal to or better than [the mega firms] we formerly used, but at a substantially lower cost. I am also gratified by the consistently good feedback we get from our customers that you have assisted. It is reassuring to know, when we refer our valued customers to you, that they will receive conscientious, professional assistance with their legal issues.